There is no greater asset than the people of the nation.”

our story

Family Vision, Mission, & Values 2021

Definition of vision mission

Cascade of the Tools into the Businesses

Family Vision, Mission and Values

Embedding the Concepts

“Don’t let the fear of losing be greater than the excitement of winning.”

01

Our Values

We achieve customer satisfaction

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through the provision of high quality,

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relevant products to our customers

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delivered through an excellent service experience

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02

Our Mission

We achieve customer satisfaction

  • through the provision of high quality,
  • relevant products to our customers,
  • delivered through an excellent service experience and,
  • easily accessed via preferred channels.
  • Success is defined as market leadership
  • on both financial and non-financial measures
  • in businesses we have built and acquired
  • that contribute towards a flourishing economy.

03

Implications

Customer focus is primary

  • Creating jobs, paying taxes, building value chains
  • Quality promis
  • Attuned to evolving needs, needs understood per segmen
  • Service promis
  • Digital in addition to brick-and-mortar offerings
  • We get involved meaningfully in industries and aim to be #1
  • Triple bottom line/ESG orientation
  • Maintain dual approach to growth

“The secret of success is to do the common thing uncommonly well.”

Group Values

Integrity

strong moral and ethical operations

Respect

for ourselves and for each other

Excellence

hard work, performance driven, market leadership

Entrepeneurship

building businesses, creative thinking

People Orientated

customer centric, care for staff, care for society

Fairness

fair play in our business dealings

Inclusive

diversity & equality, staff & customers, belonging

Collaborative

partnering for solutions, teamwork, Group coordination

Progressive

innovative and future centric

 Join our team today!